FAQs

ORDERING & SHIPPING

When will my order ship?

The vast majority of orders are shipped within 1-3 business days via USPS Priority after you place your order. When we have a promotion, shipping may take longer.

How do I return or exchange an item?

  1. Merchandise may be returned within 30 days of purchase with a return authorization number invoice. Please email info@karensbodybeautiful.com for a return authorization number. We don't accept returns without this number.
  2. Returns can not be accepted for products that were purchased as part of a set. For returns you will receive credit for the price of the item(s) (in the manner in which you paid) less the shipping charge. Shipping charges are not refundable.
  3. We do not process returns for the Super Duper Hydrating Hair Cream, Butter Love or Shea Body Butters due to the product melting or for variations in texture and appearance.
  4. If the order was originally eligible for complimentary shipping and the value of the returned items decreases the initial subtotal to less than the free shipping minimum at the time of purchase, the shipping cost will be deducted from the refund.
  5. Unfortunately we don't process exchanges.

Can I place an order to be shipped outside of the United States?

Of course, and it will be shipped within 1-3 business days via USPS Priority after you place your order. When we have a promotion, shipping may take longer.

Can I ship to a P.O. Box or an APO/FPO Address?

Yes, we accept orders to P.O. Box and to APO/FPO addresses. Orders shipped to a P.O. Box are shipped via USPS via Priority Mail.

GENERAL QUESTIONS

How can I contact customer service?

Please email us at info@karensbodybeautiful.com or call 800.628.2210.

Do you send samples?

Unfortunately we do not have samples available at this time.

HAIR CARE PRODUCTS

What is the difference between the Sweet Ambrosia, Hair Nectar and Super Silky Leave-in Conditioners?

Sweet Ambrosia Leave-in Conditioner is a rich, leave-in conditioner that moisturizes, softens and detangles thick hair that needs maximum hydration. It's been a best seller for over 17 years!

Hair Nectar Leave-in Conditioner is a moderate weight leave-in conditioner and works best in medium thick, kinky to curly hair.

Super Silky Leave-in Conditioner is light and works best in textures that are fine to medium thick and straight to wavy.

All three leave-in conditioners will detangle, defrizz (looser loose curly to wavy hair), and softens your tresses. You can use them daily, though most of our customers use them 2-3 times a week depending on their texture, the weather and hair style regimens.

Tell me about the Butter Love Hair & Body.

Our Butter Love Hair & Body can be used on your entire body, hair, scalp, face and body. It's rich, melts upon touch and is a blend of Shea, Cocoa Butter, Mango and Aloe Butters, as well as other hair and skin loving natural ingredients.

How does the Ultimate Conditioning Shampoo work in my hair?

It gently cleans and moisturizes your tresses without stripping it. Perfect for dry, thirsty hair.

Tell me about the Complete Hair Conditioner?

It will soften, help detangle and replenish your hair with essential oils. The Complete Hair Conditioner provides protection to thirsty, brittle prone hair with Panthenol that seals the hair follicle.

Do you use alcohol in any of your hair products?

No, hair needs moisture and certain alcohols can be drying.

Do you use parabens, mineral oil, phthalates or sulfates?

No, I started Karen’s Body Beautiful in 2004 when I discovered the pervasive use of unsafe chemicals in hair and body products being sold to consumers.

What is the shelf life of Karen’s Body Beautiful natural products?

Our products are not preserved with parabens or other potentially cancer causing chemicals, they're best used within 2 years of purchase. Warm environments and sunlight may adversely affect the integrity of the products.